FAQ
FAQs
Most frequent questions and answers
Yes each van has a float of items that are the most used. If you send us a pic this helps to id your problem and we can bring materials with us.
All accounts unless otherwise arranged with management are payment on completion and are to be paid in full, any accounts that get to 30 days overdue will incur interest as per our terms of trade and if not paid will be sent to our collection agency for collection which also incurs extra costs.
We have vans situated in every suburb ready to attend to your needs, these are listed under the locations part of the web site.
You contact us and we will return and fix it free of charge in a very timely manner, at very little inconvenience to you.
Yes quotes are free if you know what you want done and we don’t have to diagnose a job and get tools out.
If you call us and ask us to repair a leaking toilet for example as a job, we will give you a price for the service call, travel, and labour to id the problem and then a price to repair so there are no surprises.
If we arrive on site and tell you it cant be fixed we charge for this, and we will give you a price that’s deemed as a job and will be charged at our current rates ( you need to be very clear on what you ask to be done ).
Roof leaks we we have a standard price to investigate and its a 2 man job to do roof work for health and safety reasons, once on the roof and we locate the issue we can then give you a fixed price to repair.
If you dispute an account or job it must be put in writing within 7 days of receiving the invoice. We will return to the job to put any issue right free of charge but if it is not related then it is chargeable.
Iif the dispute cant be resolved then we take the Disputes Tribunal to get a result, if the result goes in our favour then we request from the courts the costs that have been incurred in getting this to court and interest.
If you have questions or concerns about your account please contact us immediately.
We can give a pretty good indication over the phone of a cost to do a job depending what it is, or an email of photos of the job is another good way for us to price jobs this way it saves a lot of time for us and the property owner.
We use the best materials on offer from our suppliers to suit your job. Materials used are charged at the suppliers recommended retail price. We use our preferred suppliers – the suppliers we select is at our discretion. There are many rules pertaining to materials ie do they need to meet standards.
You will be charged for any parts and consumables used for your job. Most standard items are stocked in our vehicles. If we are required to source parts specific to your job, you will be charged for the time taken to source these items.
Please note that we do not install customer-supplied products or materials, unless by specific previous arrangement with company management. In such instances, the certain Guarantees apply that we will be responsible for.
Yes, Go With The Flow provides 24/7 emergency plumbing services throughout Tawa and Wellington. If you need urgent help with leaks, blocked drains, or burst pipes, call us anytime, day or night.
Our local team can usually arrive within 30 to 80 minutes in most areas of Wellington for emergency plumbing call-outs
We provide a full range of plumbing services in Tawa and Wellington, including blocked drain clearing, leak repairs, hot water cylinder replacement, bathroom and kitchen renovations, and more.
Yes! We specialise in hot water cylinder repairs and installations in Tawa, Wellington, and surrounding suburbs.
Our friendly, local team delivers reliable, affordable, and high-quality plumbing services. We’re trusted by hundreds of Wellington homeowners and businesses.
Yes, same day plumbing service is available in most areas. For urgent issues, call us and we’ll be there as soon as possible.
It is a legal requirement for us to issue a gasfitting certificate for all gasfitting jobs that we undertake. This gives our customers verification that the work which we have carried out is not unsafe and compliant. These certificates are sent to our customers for their records and are also stored by our company for a period of seven years. There are different classifications of risk for such gasfitting certificates;
Low-risk / General
The charge for a gasfitting certificate for such work is $100.00 + GST
(e.g. Replacement of a gas appliance, this is sometimes referred to as like-for-like gasfitting)
High-risk
The charge for a gasfitting certificate for such work is $140.00 + GST
(e.g. An addition or alteration to an existing installation).
Check out our terms and conditions document by clicking the link below:
Click here to view our terms and conditions
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